We hope you'll agree that bestECOshop.com is a quick and convenient website to use. It's our aim to guide you though the online shopping experience, because your privacy and security is extremely important to us.
These features will help make your shopping experience even easier:
- Home page link: You can get back to our home page at any time by clicking on the bestECOshop.com logo on the top left of the screen.
- Navigation bar: The names on the navigation bar near the top of the screen directly under the bestECOshop.com logo are the "departments" of our online shop. If you hover over one of these, you'll then see a drop-down menu with further product categories within that department. Clicking on one of those categories takes you to a new page containing all sections and products associated with it. The menu on the left of the screen will give you more refined options.
- Search box: The search box is always in the top right corner of the screen. You can search by product or band name, key words such as the product type, or the unique product code.
- Your basket:The number of items in and the subtotal of your basket can always be seen at the top right of the screen. If you click the drop down arrow next to "My Basket", you can see what's in your basket, and you can remove items or change quantities in that viewing panel.
- Sign in/register: If you create an account with us (click on register or create an account when you're prompted in checkout), then you can view and amend details on it, and view and track your orders by signing in when you visit the website.
Free Delivery / Next day delivery
Here at bestECOshop.com we provide FREE* delivery on all standard UK orders. Orders will be placed on standard delivery (if in stock and made before 4pm) which should arrive the next day. For 'Guaranteed Next Day Delivery' please select this service when placing your order.
Details of delivery options, lead times and prices will all be confirmed at the time of placing your order.
Terms & Conditions can be found here...
Our delivery options
- ALL STANDARD UK ORDERS WILL BE DELIVERED FREE OF CHARGE (* CONDITIONS APPLY)
- Express Deliveries - Nightfreight & DX
For Nightfreight & DX you will be sent a text message confirming your goods have been collected from us on the day of dispatch. We will also send tracking information by email later the same day. Delivery will be made within the timescales indicated at the time of placing your order.
A signature is required at the time delivery is made. Deliveries are made Monday to Friday between the hours of 9am and 5pm. Please ensure your mobile phone number is provided at the time of placing your order so that we can keep you fully informed.
Please note: Additional surcharges may be payable to the following destinations: Scottish Highlands, Lowlands, Northern Island, Isle of Man, Isle of Wight, Jersey. (Details of these delivery options are presented at the checkout):
Please note: Premium delivery charges are payable in all instances irrespective of order value.
International Delivery Options
This is tracked service where we will email tracking information to you later on the day of dispatch. Your delivery will be made approximately three to five days from the time of placing your order. A signature is required at the time delivery is made.
- Royal Mail - Airmail Small Packet
We aim to deliver all airmail (small packet) goods within three to five working days (please allow up to 14 days). This is an untracked service and does not require a signature upon delivery.
- Royal Mail - Airmail International Signed For Small Packet:
The expected time for this service is three working days to Western Europe, five working days to Eastern Europe and seven working days for the rest of the world (please allow up to 14 days). A signature is required at the time delivery is made.
- Royal Mail - First Class
As part of our First Class service goods are aimed to be delivered on the next working day following dispatch (but please allow up to 15 days). For this service no signature is required upon the receipt of goods.
Royal Mail aim for next working day delivery with this service (including Saturdays) but they do not guarantee it, so please allow up to 15 working days.
- Parcel Deliveries, Nightfreight & DX
For Parcel Deliveries, Nightfreight & DX you will be sent a text message confirming your goods have been collected from us on the day of dispatch. We will also send tracking information by e-mail later the same day. Delivery will be made within the timescales indicated at the time of placing your order.
A signature is required at the time delivery is made. Deliveries are made Monday - Friday between the hours of 9am and 5pm. Please ensure your mobile phone number is provided at the time of placing your order so that we can keep you fully informed.
How to view your orders
To view an order you’ve made, simply login to your account by clicking the "LOG IN" link at the top of the page. If you do not have an account yet then please register by clicking the "REGISTER" link at the top of the screen.
Once you have logged in to your account, you will be sent to your account dashboard. Here you can see all of your orders by clicking on the "My Orders" link in the left navigation.
Tracking your orders
Our tracking service applies to items delivered by Nightfreight and Royal Mail Special Delivery. You will be e-mailed an individual tracking number to track where your order is. For Pallet Deliveries the courier company will call you to arrange the delivery.
You can also see the status of your orders when signed in to your account by clicking on the "My Orders" link.
What to do if you’ve ordered the wrong product
Please contact us aas soon as possible so that we may be able to stop the order being dispatched. If it has left the warehouse we would require you to return it at your cost.
How to check your invoices
To see your invoices, simply login to your account by clicking the "LOG IN" link at the top of the page. If you do not have an account yet then please register by clicking the "REGISTER" link at the top of the screen.
Once you have logged in to your account, you will be sent to your account dashboard. Here you can see and print all of your invoices. Click on the "My Orders" link and then select "View Order" on the relevant order. You will then see an "Invoices" tab where you have the option of viewing and printing invoices.
Where do you ship to?
We provide worldwide shipping!
We offer free standard UK delivery. Additional details of shipping costs will be confirmed at the time of placing an order.
Changing your shipping address
There are two ways in which you may change your shipping address. Simply select "Ship to different address" when checking out.
You can also make these changes in your account. Simply login to your account by clicking the "LOG IN" link at the top of the page. If you do not have an account yet then please register by clicking the "REGISTER" link at the top of the screen.
Once you have logged in to your account, you will be sent to your account dashboard. Here you can change and add shipping addresses by clicking on the "Address Book" link in the left navigation.
We offer various ways for you to pay for your order.
Our money back guarantee
Here at bestECOshop.com we offer a 30 day Money Back Guarantee.
For more information on this, view our returns policy.
How to return a product
A few things to know:
- When your order arrives check everything is satisfactory. Let us know within 7 days if it's not.
- If anything looks damaged, please do not accept it from the carrier and let us know right away so that we can deal with the issue immediately.
- To return an item within 30 days of receiving your delivery, the following applies:
Log into "Your Account" at the top of the homepage using your email address and password created at the time of placing your order and a list of options will appear down the left hand side of the screen.
Select the order number relating to the item(s) you wish to return and select the individual product(s) from the list.
Remember to give reasons for your return(s) and confirm each item is in original packaging and undamaged.
Once we have authorised your return, you will receive an email from us advising you what to do next.
If you do not have an account you can register by clicking the 'Register' link at top of the homepage.
If you checked out as a guest and do not wish to register, click here to arrange a return.
Our full Terms and Conditions for returns can be found here.
Our 30 day Money Back Guarantee covers most of the items we sell.
We use Collect + for all UK returns. This service provides over 4,500 local retail outlets nationwide for you to drop your parcel at to be sent back to bestECOshop.com. Further information on Collect + can be found here.
To return your item/s using Collect + please follow these steps:
- Repackage the unused item in its original packaging.
- Please provide details of your name and order number on the returned item. You will need your bestECOshop.com order number, email address and payment card or PayPal details to create a returns label. Please note: there is a charge of £2.99. To create a returns label please use this link:
International or non mainland UK returns
Please return items to use using your local postal service. For any returned items please keep your receipt as proof of postage in the unlikely event your item is lost in transit. We cannot be held responsible for any items lost in the post.
Our return address:
bestECOshop.com Returns department
You can call our Customer Services team on 0800 531 6265. Please have your order number ready when calling for queries relating to orders and returns at bestECOshop.com.
You will find access to our installation guides displayed on a product page in the description area where applicable.
Do you have a showroom?
No we do not. We aim to sell our products at the lowest prices possible and therefore we do not have the overheads of a showroom.
Can I collect my order?
No, we do not allow collections.
How are my details kept safe & secure?
We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions of any sensitive data.
Do you offer coupons / discounts?
Yes, from time to time we do run marketing campaigns which will have voucher codes you can add at the checkout. Such campaigns will be promoted via our newsletter service, social media accounts and at times on our website. Please note that voucher codes cannot be redeemed against products supplied by some of our manufacturers. A message will be displayed on the basket page to let you know when this applies.
Can you send me a brochure?
For environmental reasons bestECOshop.com does not produce brochures. As we are an internet based company everything we have available is listed on our website!
Still need help?