Terms & Conditions
Terms & Conditions at bestECOshop.com
The Terms and Conditions found here are for the website bestECOshop.com ("we / us"). This information states the Terms to which we make our products and services available. Do be sure to read all of the Terms and Conditions carefully as it affects your rights and liabilities under the law.
Use of bestECOshop.com
The Website www.bestECOshop.com is for your personal use subject to these Terms and exists at no charge. By using this Website you agree to be bound by these Terms. All orders and purchases made with bestECOshop.com are also subject to these Terms and will be between you and this Website. Your contract is solely between you and bestECOshop.com and under no circumstances with any other party. This includes any online retailer whose website may have led you to bestECOshop.com. These terms do not affect your statutory rights.
These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
If any of these Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
You may not assign, sub-licence or otherwise transfer any of your rights under these Terms.
If you breach these Terms and bestECOshop.com ignores this, bestECOshop.com will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms. BestECOshop.com shall not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.
A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
BestECOshop.com makes no promise that materials on this Website are appropriate or available for use in locations outside the United Kingdom, and accessing this Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this Website from locations outside the United Kingdom, you do so at your own risk and are responsible for compliance with local laws.
Availability of this Website
It is bestECOshop.com’s aim to deliver the best possible service, however bestECOshop.com cannot guarantee that the service will be fault free.
Should any fault occur you should report it to the Customer Services department online via our Contact Us pages and we will attempt to correct the fault as soon as we reasonably can.If you have any suggestions as to how we may improve the Website, please contact Customer Services who will be happy to hear from you.
Your access to this Website may be occasionally restricted to allow for maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we are able.
The content of this Website is protected by copyright, trademarks and other intellectual property rights.
You may access and display the content of this Website on a computer screen, mobile device or tablet and store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this Website without written permission from bestECOshop.com.
No licence is granted to you in these Terms to use any trademark of bestECOshop.com.
Third Party Websites
This Website includes links to other websites or material which are beyond its control. BestECOshop.com is not responsible for content on the Internet or World Wide Web, or any other website outside this Website.
The prices payable for all items ordered at bestECOshop.com are displayed clearly on the Website. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are in pounds sterling and are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge (if any) which will be charged at the rates applicable at the date you place your order and which will be displayed on the Website.
Availability of Stock
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.
A contract is made between the customer and bestECOshop.com only once we dispatch your order. At any point up until then, we may decline to supply the goods to you without giving any reason. If we decline to supply goods and payment has already been taken from your credit or debit card, we shall credit your credit or debit card with the price of the goods within 30 days of declining your order.
If there is a problem with your order in terms of availability of the goods or our ability to deliver, we shall contact you as soon as reasonably practicable.
Delivery, Shortages and Acceptance
Delivery will be made to the address specified by you on the completed order form. Once goods have been delivered to you they will be held at your risk and we will not be liable for their loss or destruction.
All deliveries are by third party carriers. If you are not able to take delivery of the products, depending on the carrier used, your goods will either be stored at the depot nearest to your address until you can collect them or the carrier will attempt to redeliver the goods to your address.
We shall use our best endeavours to secure delivery within our advertised timescales but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
If you order items with different availability dates, we will hold all the items until the last item is delivered. You may however choose to have each item delivered separately and we reserve the right to charge you a delivery charge each time.
Inspection Time - All products should be inspected within seven days of their arrival.
We can only be held responsible for shortages if we are notified by telephone or online via our Contact Us pages within seven days of delivery date.
If our couriers cannot make a delivery you will be contacted by either us or the couriers to arrange a re-delivery or pick up.
If you do not respond and the items are returned to us you may be subject to a charge.
If the item needs re-delivering there will also be a re-delivery charge.
For all re-deliveries you would be contacted by our Customer Services department to be advised of the specific charge applicable.
Nightfreight: You will need to be at the address when delivery is made as the driver will only take goods to your door.
Photographs may be asked for as form of identifying any issues with the order.
You have the right to cancel your order up to 30 days following delivery by calling our Customer Services department. Alternatively, you can cancel your order by contacting us online via our Contact Us pages.
If the goods have already been dispatched at the date of receipt of your cancellation of the order you must return the goods to us in accordance with the Returns information below and we will credit your account with the price of the goods within 30 days of receiving the items back.
If you do not return the goods within 30 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the Website. This does not affect your statutory rights.
If for any reason other than a product fault or a mistake on the part of bestECOshop.com you would like to return an item, this must be within 30 days. BestECOshop.com will refund the cost of purchase and delivery if notified of this and/or having received the item back within seven working days of purchase. If after seven days of purchase we are notified of a return or have received an item the original cost of delivery will not be refunded and the customer will have a total of 30 days to return the item.
If you wish to return your item(s) please use our returns service.
If an item has been returned for any reason other than a product fault or a mistake on the part of bestECOshop.com, you will be refunded the cost of the goods, provided that the goods are returned by you and received by us in the condition they were in when delivered to you and are still in their original packaging.
BestECOshop.com cannot be held responsible for non-delivery of returned goods, so it is advised that the customer obtains proof of tracking confirmation from the Post Office or the courier.
If a collection of an item is required for any other reason than a product fault or a mistake on the part of bestECOshop.com, we will charge you the cost of collection which will be notified at the time of cancellation.
You can pay by all major credit and debit cards as well as PayPal.
Payment is processed through the Ogone payment gateway.
Your payment details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. Our liability to you in connection with any order will not exceed the total price charged for the goods.
This Website is provided by bestECOshop.com without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
In particular, we disclaim all liabilities in connection with the following:
- Incompatibility of this Website with any of your equipment, software or telecommunications links.
- Technical problems including errors or interruptions of this Website.
- Unsuitability, unreliability or inaccuracy of this Website.
- Inadequacy of this Website to meet your requirements.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us via the indicated methods within seven days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us via the indicated methods of the problem within 30 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
- To make good any shortage or non-delivery;
- To replace or repair any goods that are damaged or defective; or
- To refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Website. The importation or exportation of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to this Website.
Nothing in these Terms shall exclude our liability for personal injury or death caused by our negligence or shall affect or exclude your statutory rights where it would be unlawful to do so.
If you have a question about an order or require any assistance at all, please contact our Customer Services team online via our Contact Us pages or via telephone.
Maybe our customer services section can help you out.
To contact us by phone dial 0800 531 6265.
Or write to us at:
Unit 1 & 2 Dawson Court,